Shop Policy

Last updated on July 22, 2020

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

United States: 1-3 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Digital downloads

File delivery

Your files will be available to download once payment is confirmed. A separate email from your order confirmation email will include a link to download your files. 

Payment options

Secure options via stripe.com

Returns & exchanges

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

Please contact me with any questions or concerns about your order. Email me directly here (samantha@samanthabdesign.com).

Conditions of return

I gladly accept returns and exchanges on non-personalized items. Contact me within: 7 days of delivery to arrange return. Ship items back within: 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.