Shop & Return Policy

Shipping

Processing time

Order processing time is between 1-3 business days. 

Estimated shipping times

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Need your order quickly? Upgrade to USPS Priority Mail when you check out. Otherwise, your order will be sent USPS First Class. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Digital downloads

File delivery

Your files will be available to download once payment is confirmed. A separate email from your order confirmation email will include a link to download your files. 

Payment options

Secure options via stripe.com

Returns & exchanges

I gladly accept returns and exchanges on non-personalized items. Contact me within 14 days of delivery to arrange a return. Ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. 

To start a return, you can contact me at samantha@samanthabdesign.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return questions at samantha@samanthabdesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Clearance Items
  • Gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Updated October 2, 2021